Something's Broken.
Let's Go Fix It.

The flat-rate diagnosis is $150. That covers a full audit of the relevant system — site speed, GBP profile, or malware scan. You get a written summary of findings within 2 business days. If you then want us to fix it, we quote a fixed price before touching anything.

No. The diagnosis gives you a clear picture of the problem and a fixed-price repair quote. You decide whether to proceed. If it's something you can fix yourself, we'll tell you that too.

Diagnosis: 2 business days. Repair timeline depends on the issue — most speed fixes and malware removals are completed within 3–5 business days. GBP reinstatements depend on Google's review process, which can take 3–14 days. We'll give you a realistic estimate before we start.

We can't guarantee Google's decision, but we can guarantee we'll submit the strongest possible reinstatement case and follow up correctly. We've handled enough of these to know what triggers suspensions and what documentation Google actually responds to.

First: don't create a new profile. That makes reinstatement harder. Don't delete the suspended profile either. The right sequence is: identify the likely cause (check your business name for keyword stuffing, check for duplicate listings, verify your address is consistent across the web), clean up whatever violated the policy, and submit a reinstatement request through the GBP appeal form with documentation that demonstrates you're a legitimate, operating business. Documentation that helps: business license, utility bill at the business address, photos of the actual location. If you're a service-area business with no storefront, the bar is different — we navigate this regularly and know what Google's review team actually looks for.

Mobile slowness is almost always image-related or hosting-related — or both. Mobile connections are slower than desktop, which means a site that loads acceptably on a desktop Wi-Fi connection can feel unusable on a phone. The biggest culprits: full-resolution images that were never compressed for web delivery, a page builder plugin loading megabytes of CSS and JavaScript that the mobile version doesn't need, and shared hosting that throttles under load. We run a full mobile-specific speed audit, identify the actual bottlenecks (not just what PageSpeed Insights flags), and fix them with a before/after mobile load time comparison so you can see exactly what changed.

Don't just restore a backup and hope for the best — that puts the same vulnerable code back live. A proper cleanup has three phases: remove all malware (scans all files, database tables, and injected scripts), identify and patch the entry point (usually an outdated plugin, theme, or WordPress core version with a known exploit), and submit blacklist removal requests so Google and security databases stop flagging your URL as dangerous. We handle all three, plus install a security hardening layer that makes re-infection significantly harder. Most malware cleanups take 24–48 hours from diagnosis to a clean verification scan.

Every rescue comes with a plain-English post-mortem: what happened, how it got in (or how the suspension triggered), and specific steps to prevent a repeat. For speed issues: we document which optimizations we made and what baseline performance looks like so you know if something regresses. For GBP suspensions: we give you a short list of what not to do with your profile — particularly around business name, address, and category changes — that would re-trigger a review. For hacked sites: we outline the ongoing maintenance habits (plugin updates, hosting quality, user access management) that constitute the real prevention layer. The best outcome of a rescue is never needing one again.